Can’t We Do Better Than NPS?  

Kyle Poyar (VP, Market Strategy at OpenView) writes about how NPS isn’t always the best signal of customer health, product stickiness, competitive differentiation or pricing power. He explores creative ways to learn about what makes happy customers. (Read More)

 
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product marketing / tempered networks

The Internet is a lot of things for a lot of people. It has revolutionized every aspect of modern life. We are constantly connected, a ping away from some important message or notification. Our devices are connected to other connected... Continue →